Bad service and total unwillingness to even try and assist

Worst service ever from Anthony Cusack at Pav branch. Pathetic service actually. My daughter bought me a JBL bluetooth speaker as a gift a few months ago , product defective and cant locate receipt. called and spoke to Anthony who has no clue clue about customer service. kept interrupting me. explained i don't have receipt and my daughter probably paid cash. still wants credit card proof of payment. asked if he could forward to supplier to see if it can be repaired and i will pay cost. said he cant assist without receipt. offered no assistance or any suggestions of how he can try and assist. only excuses. its a JBL product surely supplier will assess. Anthony lacks an sort of customer service and tries to speak over the customer. he needs to listen first. i bought the same product from Govan Mani a few years ago for my daughter. still works perfectly. i will certainly not return to incredible connection as they have a lot to learn about customer service. maybe contact Govan Mani for some advice as i am taking your defective product to them for assistance.