Bad service and lack of customer service

Service at your Polokwane branch is really not up to standard, lack of customer service. My fiance bought a laptop at this branch, not even the one he wanted. When he bought the laptop they didn't say that the USB ports is not part of the garantee. Today we came into the store one was busy helping a customer and the other lady was reading apamflets. So my fiance ask is there only one helping customers that's having a problem, so she said yes. The manager was busy at the back of the COUNTER, not taking notice of people coming in his store that have a problem. We got angry. Only then the manager as from our tone of voice asked what is the problem, after we were standing like 15 minutes. beSo the arrogant manager told me not to get angry when I told him there service is up to ****. So he told me that we not going to say that I front of another customer. So I told him there service is ****ty. When my fiance said to the tecnition that he is not going to pay it is still under guarantee. The manager said it worked when we bought it. Is there any prove of defaults that was on laptops before customer bought from your company. It were in a sealed box. They don't check them in front if everything is working before customer leave. To many people I read of that is not satisfied with incredible connections service. Especially in Polokwane. And the manager is very arrogant and have no customer relations. We want either a other laptop or it must be fixed. I have my laptop bought at Makro, and have the same problem, they fixed it emediatelly, no charge. With your company we must pay R120 for repairing a laptop USB that wasn't tested in your shop before sale.When my fiance got oversease the usb ports of the laptop didn't work. He arrived yesterday and we took it to this store. This will be the last time we do business with your company. Will tell my friends etc of bad service experienced in the Polokwane branch. I remember when my fiance that is from Cape Town bought the laptop at this branch the service was alsow not up to standard. It looked like they were tired that day. Not interested to speak to this stores arrogant manager. Think the store need a change. Think of reporting your shop to the consumer board.