Bad Service

I bought a laptop for my son from Incredible connections on the 8th of April, after 3 months we have a problem with it. Sent it in on the1st of August., we were advised it will take 14 - 21 days. I got a phone call for recovery key on the 18th which means they only starting with the laptop now. I have advised from day one that the laptop is for home schooling. My son has already lost so much work, I was told it would be put as a priority. I was told on the 17th I would get the laptop back this week. Yesterday the 18th i was told another 10 days. I am not happy with the service of Incredible connection. Don't lie to your clients I was warned not to buy from your company and I did the benefit of the doubt and bought from you.