Bad service!

Good day, I bought a tv from your Centurion Mall store on the 5th of June 2025. I was told the stock is at another store in the East Rand and would be delivered within 2-3 working days. Today is the 12th and I have not received the tv nor communication regarding its delivery. I am given excuse after excuse when calling the store to enquire. Now I am told the to will come from Hi Fi Corporation Mamelodi and it will take another 3 working days. Centurion and Mamelodi are less than an hour away from each other, why must it take 3 days for the tv to be delivered? Please assist urgently. Service, service, service!!!!