Bad service

About a month ago my parents app**** for a few items on credit at The Glen incredible connection store and they were promised a response in the next two days which never happend. The next 2 weeks after that we were unable to get answers from the branch and we struggled to get ahold of the lady who initiated the application. The store did not communicate anything with us until we were told that the application lapsed due to it being inactive and we were told we needed to come back to the store and re-apply, this was about 3 weeks after we initially app**** and 3 weeks of us battling to get any communication from incredible, we drove again to the Glen to re apply 2 weeks ago and we still haven't heard anything from incredible connection or the store, we call every week and we're being sent from pillar to post, it is really frustrating because we are stuck not knowing weather to apply with another provider because we are nearing two months with no real way forward and our issue being for every application there is a credit check done which reflects badly on the score. This has inconvenience us because we had to travel for the re application and the initial lapse was not our fault.

The service we have recieved from incredible has been a really terrible one seeing as we had an account which we paid off promptly with no hesitations and we trusted that we had a good relationship with the provider.

We are resorting to this platform because we are not getting and way forward from Incredible connection and we would like to know if we should forget about the application and find another provider.