Bad Service

This is a joke, firstly the goods were delivered today so I do not understand why I am receiving this email now after it's been delivered. Saying it will be delivered in 2 to 5 days?

Plus please look up the following complaint numbers*** and the ones from today *** and *** You will see that the system duplicated the order that I reported via the website mins after it happened, if you look at your emails you will find it at 7:40pm on the 27/10/2024 and a phone call on the 28th where I was told they reported it to online buy they take 72 hours to respond, I asked them to save you money and me time to contact them so it would not be sent but it arrived today, I have emailed you the delivery note signed by the driver who took the second items back as I was instructed to do by your customer service team to do, they even logged a request to have the goods collected and refunded. I called them back after the driver took the items. They assured me as soon as they receive it they will refund the money the amount of R3 798 Please confirm that all is in order.