LN
Luvo N

1 reviews | Active since Nov 2014

15 Oct 2015, 16:57

Bad Service

I went to the Incredible Connection store in the Greenacres branch as I wanted to buy a laptop on credit. I had a look at the different laptops and a salesman assisted me to choose which one I want. In addition, I also bought a laptop bag and Office Home 2013 and afterwards I was told that I would be contacted if my application for credit was accepted. I was then called the next day to come to the store and when I got to the store I was made to wait for more than 2 hours. In addition to this, the manager had a very bad attitude and was disrespectful to me when I complained about being made to wait for a very long time. The biggest issue for me was that I was never given any sort of evidence with regards to the items that I bought on credit via Hi-Finance and it was never processed on the system and I also never got a till slip that proved I bought the products there. The only thing I got was a quotation from Hi- finance on a white and green slip which was never stamped by the security guard rendering it useless and I was also never contacted by Incredible Connection with regards to the laptop that I bought. I am still in possession of this \slip". All of this happened on the 18 Se"""

0
Replies (1)
Incredible Connection
Incredible Connection's reply16 Oct 2015, 08:22
Official
Hello venomwave,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 720796.

Thanks and kind regards,
Customer Resolution Center