Bad service

Hello Peter More or less four weeks ago I purchased an Xbox one S bundle from incredible connection in Somerset Mall for the advertised price of R3999. The bundle was suppose to contain Xbox one S console, an extra controller, fifa 18 game and an Xbox gold three months subscription. Because it was purchased as a Christmas gift to my kids I agreed to the following; I paid at Somerset Mall incredible connection in cash however they only had the two controls at that branch, I agreed to go and pick up the console at their Tygervally branch. They were going to contact me within the next couple of days to fetch the fifa 18 game+ three months Xbox gold subscription, two week had gone by and I still heard nothing from them. I then decided to contact the Somerset Mall store regarding this issue. They put their manager on the line, his name apparently being Wallis, I spoke to him regarding the issue but he became very arrogant telling me and I quote "You just have to wait till we get stock". I then phoned their customer care line where I spoke to a Tania, waited whole day, phoned the next day again then spoke to a Jacque. I requested from him, because he could not resolve the matter to please give me his area managers contact details, Jacque then told me that he could not give me the area managers number he could however lay a serious complaint and then the area manager apparently a mister Harris would contact me. This took place between Wednesday and Friday.

I Roland Schroeder feel extremely upset because of the terrible I have been given from a store that belongs to such a big group, being the JD group .