Bad Service

My HP printer had a problem 5 months into warranty and had to be sent away for repair. I was told turnaround time would be 10-14 days, it is now over 3 weeks. The person I dealt with, MJ Castro makes no effort to keep me up to date and is even very tardy in returning calls. Bad adverti*****t as it tells you that after sales service is not important to them. They do not even deserve one star and will never see at any IC store again.