BAD SERVICE

i bought a Xbox sometime in december with a few games at the store,two months later the console is taking forever to read disks...so i decided to call in & find out i spoke to a lady who goes by the name of Lebo apparently shes the assistant store manager, so she said i can bring it because its still under warranty so there wont be a problem, i went there took the console to them she was not around so i left it with the technical team to sort it out...on monday they called me saying i must take it to Microsoft they cannot help me, so i told them that i dont have time to go there and besides i shouldnt be dealing with their supplier because i was not there when they bought it from Microsoft so they have to do everything on my behalf. they said they will do it, then the following weekend i got a call from Lebo telling me to fetch the console from Clearwater to Microsoft which i said upfron i wont do she then hung up, i called asking for assistance from her manager Lindiwe Nweke who said she will assist me, but she still told me the very same story lebo told me, & she promised to call me till today im waiting i called they said shes not around they will tell her to call me im waiting!