Bad service
<p>I sent an email today requested to cancel my order. Im yet to receive a response. I ordered on </p> <p>26 June 2017 14:44:57 CAT Your order # ********** 86.</p> <p> </p> <p>I must say I’m very disappointed in the service I have received from Incredible Connection as a whole.</p> <p> </p> <p>When items are out of stock I should not have the option to purchase the item. It is not acceptable that a demo appliance is offered only once you have my money when I complain I’m told there is nothing you can do.</p> <p> </p> <p>I was patient when Nonhlanhla from incredible Sandton City assured me that she would make sure I get the product when she notified me she was struggling with finding stock, I knew a refund would take forever. Only to be told I have no choice the option to accept the demo product or cancel my order and wait for a refund.</p> <p> </p> <p>I visited the store and advised her that I had experienced problems before with your shop and that I hope that this time it would be different.</p> <p> </p> <p>Had I known what I was purchasing I would not have gone through the with the purchase. Your systems and process really do not make sense to me.</p> <p> </p> <p>The least your company could have done was offer a further discount on the item or specify that it is a demo sale as opposed to offering new products that you are unable to supply to your customer.</p> <p> </p> <p>I need to find an alternative ASAP in order for me to do this I need my money back quickly.</p> <p> </p> <p>Please fix your systems be more transparent in your sales not everyone will be okay with taking used products just because the item is on sale.</p> <p>If I wanted a demo product I would have gone to a demo store where I know they selling used items.</p> <p>And I don’t care for your warranty being the same as on a new product. I do not want to hear this once again cause it seems to be all your employees selling point.</p>