Bad management

I went to Incredible connection book my JBL earphones for repairs. The earphones are 1 month old and have become loose and rattels when listening to music. The technician then took it to the store manager. After a while I noticed the technician and manager looking at me. I went to them and se stated that she can and will not help me because it is considered as underwear. I lost it with them and said I don't want my money back I want It sorted. She refused and walk away. A Other staff member approaches me and said he will help and took my detail. That is were it was left. They didn't even give me a ticket number or anything formal.

I just shows that the is no customer service and that retail put people in positions that are not trained nor do they have customer relations in mind.