Bad experience from Incredible Connections MALL OF AFRICA

This is a formal complaint against Incredible Connections for Mall of Africa i came on Sunday on the 09th to apply for a cellphone at their in-store Finance because the phone i wanted was in-stock on their website.However we could not proceed with the application so they told me they had to refer my application to home affairs to see if I’m not a ***** fine i waited then i kept of calling throughout the week to see if my application is going well still no feedback had to call their finance head office only then they said its good to go j can go back to the store and proceed with my application. I went on Friday the 14th now i proceeded and they told i will get an sms if my application has been approved i waited then whole day to no sms or call i called them around 17;00 on Friday spoke to Patriona and now she tells me that i will have to wait until next-week Tuesday to see if it is approved fine i waited then still no sms or call from them i still have to call them now i call them on Tuesday they say they checked on the system it has been approved i can come but unfortunately no stock i have to go to Centurion to collect but first i have to start at their branch to finish the application first then later go collect at Centurion the store is so inconsiderate no communication from them at all I AM SO DISAPPOINTED because i have to do all this up and down and funny enough they put the iPhone 17pro in-stock on their website that is the only reason i went from Soweto to Mall of africa.