bad experience at incredible connection

i had a bad experience with incredible connection, i bought a phone which was a dual sim A10 phone on the 21 January and i was unable to track it and when i call them yesterday they told me they don't have stock and they didn't even bother to notify me that they don't have stock, and how come they advert something that they don't have stock and accept my payment, and i needed that soon as soon as possible for someone birthday now they are going to ruin my plan, and now they are telling me that their refund takes 7 working days and where will i get money to purchase another phone from another shop, all i need ia that A10 dual sim phone and they are telling me stories. they need to control their online shopping cause is a mess......my number is *** Pertunia