Bad experience

Very horrible!!! I ordered a microwave that was set to be delivered where I work. Got an email on the day of the delivery (friday) stating my order has been delivered but I didn't have the item with me. Wrote back to the email address and tried giving them a call but no answer. I decided to visit the nearest branch to ask about it. Got assisted by one of the manager, which I gave all my details about the order. I left and got a call the next day (Saturday) saying my order will come using courier Aramax. I then went to the branch because it's just close to where I work just to let the manager know. The manager said they are still checking the POS to see where the item was delivered to. At this point I'm frustrated because it does not take more than an hour to check that but because I'm wearing a retail uniform my concern was not paid attention to. I gave them one more day to figure it out. This afternoon(Monday) I went back, got assistance from a different manager. She asked for details of my order but I had already given them on Friday. She specified that on Friday it was busy they couldn't check anything.

Now I'm getting more annoyed because they kept mentioning "checking POS". An hour later I get a call from their customer service saying I must go to the branch and hand my phone to a different manager (again) so that she could speak to her.

I was then asked to bring my ID and to fetch the microwave because my delivery address is closure to their store, I must fetch it myself. This was a waste of time and it seemed like I was doing a job for them and my working hours got added because of time taken to fix the matter. I did not get an apology from anyone but an attitude from the lady who handed me the microwave.