Bad experience

Not impressed at all. Terrible experience from both staff and their services. I purchased a laptop online on Sunday (1st December 2019). After placing the order, I was advised by their staff that the laptop purchased was not really a good spec for my requirements and they up sold a more expensive and reliable brand. I was advised to call the customer care centre on Monday (the next day). Bear in mind, my order status was still on processed and not shipped yet. I tried calling the call centre a few times and waited more than 30 mins per call. My call at one point was answered and I could hear someone on the end. After a few seconds, my call was dropped. Eventually a lady answered and advised that they were instructed not to make any order changes because “they are too busy” at this time of the year and unfortunately I cannot have my order changed or cancelled. I then drove to the gateway store in umhlanga (from Estcourt by the way which 232kms away) because they had stock of the laptop I wanted after calling in to find out. When I get there, they tell me it’s an online only deal and they cannot assist me in any way even after explaining my issue and them advising me on the phone that they have stock and confirmed price. This is the first store I’ve purchased from that is absolutely unprofessional and unapologetic. My first time shopping experience here has been the worst by far. They show no concern or have the drive to assist a customer. I’m going to be stuck with a laptop that’s of no use to me also that wasted a lot more time, effort and petrol trying to acquire what I needed. I’ve even dropped them a mail. Guess what, no response... If you guys do intend on getting back to me, ***.