Bad customer service in the branch

G ood day This is just a start I will ensure that Apple Head office is aware of this behavior I experienced ath the Pavillion Westville Branch by an apple representative by the name of Seni. I did an online application and came into the store yesterday which was a Monday the 3rd of Jan and a lady that assisted me told me that I needed to come to the store today as the lady that assists with online credit application is not available I did as I was told when I came in today I was told to come in during lunch as there is no one who can assist me so I decided to contact the customer care and they told me there’s no way that no individual is unable to assist we my request I decided to go back to the shop and request for a Manager a young indian lady was very helpful while I was waiting for a manager I recognized the person who assisted me yesterday that is Seni told her I have returned as you have instructed me to do so and her response was I told you to come back on Friday, further corrected her that nope I remember correctly I was told to come back to day as the lady who dealt with applications was on leave why are you projecting me as a person who’s making this up her response was oooh ho do whatever unfortunately you addressing this with the wrong person asked her how so cause I spoke to you yesterday she went to her work station mumbling in Zulu that I cannot do Jack to her, I can do as I please she doesn’t care and she will not be fired or given a warning I can do what ever, I was so livid cause she’s actually doing this in front of other customers undermining me and she continues smiling assisting other customers as if she didn’t do anything wrong she comes out of her work station approaching the in store office back office I then tap her and tell whatever she did was rude and doesn’t reflect customer service didn’t she receive training when she got a job on how to about addressing and handling customers there is a behavior that is acceptable at work and and not acceptable and she’s displaying that in fact doing a Stella job at being rude. The way I was so livid and embarrassed I promised her a beating outside of the workplace as I’m also human and capable of retaliating especially when being disrespected. This is person is the face and representative of incredible connection and apple who always go an extra mile to ensure that they service their clients now I’m referring to apple as I own a few of their products and never encountered such rudeness. Her Manager by the surname of Luthuli was very helpful and one kind and down to earth lady with manners, she tried to handle the matter but you could actually tell that she disregards her manager as she was speaking over her continuing to be disrespectful her manager told her that she is the one who asked me to come in today as she was the only manager available in store. I’m livid by this I honestly wanted to give a hiding to remind her that she is not superior you can not disrespect people you do not know or customers cause you dependent on security for your lack of respect if I acted otherwise I would have gone to jail cause clearly this barbaric human doesn’t see her fault