Bad customer service

I am so disappointed, exhausted & irate with the staff of Incredible connection Middelburg!

We went to do an upgrade on our MTN contract for a PlayStation 5 inwhich the application was done in store they we were advised that it’s pending they will let us know of the outcome, we then left.

Mind you, we not even residing in the area since we were reside we were advised that they are not trained, hence we went there since they advised that they could do it.

So we decided to contact MTN so that they can assist with the upgrade, MTN managed to assist & approved everything on their side then advised that we should go to the store again as they did the entire process for them.

I called the store prior to check if indeed the upgrade was approved, I spoke to the store supervisor & she confirmed that all was well & I should return to the store to sign & collect.

We went there again only to be told they have no idea as to what I am talking about & their store supervisor was off duty & did not bother to answer our calls.

We then had to go back as no one could assist including the store manager meanwhile MTN approved. the deal.

They had no customer service ethics nor being polite as they were busy gossiping & laughing while I stood there.