BAD CUSTOMER SERVICE AT INCREDIBLE CONNECTION

I have always been fond of Incredible Connection and have bought a couple of gadgets and things there over the years. My latest is a Samsung Galaxy Active smar****ch. Upon purchase of this watch, the salesman told me that the battery lasts for at least 7 days after I told him that I am looking for a watch that lasts more than my current smar****ch of about 4 days. When we charged the watch and got it set up, we received a notification on the watch stating 18hours until recharge. During the next 3 to 4 days we tried everything to see what would make the watch last for at least 7 days, thin includes putting off all notifications and gestures, which is not why anyone ever purchases a smar****ch, for the price we paid for that one as said (R4300). Me and my husband both tried contacting the shop for an exchange a week after purchase. We were told to bring the watch in to the technician who said that this is not right and that he will send the watch in to see what the problem is. 3 weeks later after trying numerously to phone the shop and only getting hold of them about 3 times, we received a call that the watch can't be fixed and is Samsung sending me a replacement. First off all, I did not pay that much for a watch to be fixed after a week, so replacement welcome. We received the watch yesterday and noted that it is exactly the same watch with the same serial number. We were astonished at Incredible connection underestimating our intelligence. Nevertheless, we charged the watch to see if there would be a difference. There was of course not. on full charge the notification said the battery will last for 1 day, 14hrs and 13min. This is watch was sold to me under false pretenses and I expect a refund and will not leave the matter here, after which I will never deal with Incredible connection again.