Bad Customer service and parcel tracking

Have places an order on 14 March at Incredible Connection and got an email that said my order #*** is shipped on the 17th and delivery will take place within 2 to 5 business days. I gave my wife's contact details as my number is not available during working hours and i get home after 5 during the week. Asked my wife few times during the week if she was contacted by n courier and she were not contacted during this week. I sended incredible connection mails from their website and my personal which i have registered on their website as i could not track my parcel from their website and they eventually responded to my mail saying parcel is shipped with aramex and they gave me a tracking number. Have registered on aramex to trace the my parcel with the tracking number i got but still tracking number is unable to be traced and on incredible connection website there is still no update regarding the tracking as its still the same and showing only shipped on the 17th.

Most places i have purchased stuff from took max 3 days for delivery even it is 1000km away from me amd the nearest incredible connection shop is like 250km away from me