Bad customer service

I am disappointed, exhausted & Irate with the staff at incredible connection Middelburg.

We went to do an application for an MTN upgrade since it was due. We then opted to get a PlayStation 5, all went well regarding the application but we were told that it stated pending.

So the store supervisor Hazel advised that she will let us know, then we left. We decided to call MTN to assist & they advised that documents were uploaded incorrectly hence it showed pending.

They then resolved the matter on their side & said that we should return back to the store as they approved the upgrade. Before going back to the store I called in as it’s a long drive, just to confirm & indeed the upgrade was approved.

Hazel then advised that I should ask for Lindiwe as she is the one dealing with our upgrade since she will be off duty, we just need to come in then sign documents then collect.

We went to the store today only to be advised that they know nothing about what we were talking about, I then asked for the manager in-which it was a waist of time as he did not assist nor resolve our issue.

I tried to get hold of the store supervisor with no luck as she did not answer her cellphone. The staff there were busy gossiping & laughing as if they enjoying our frustration.

It’s been 2months already we have been trying to get the device for our daughter & always when we there at their store we sat for hours with no luck of getting what we were there for.

This was our 1st & last time doing any business with incredible connection stores as the staff lack customer service ethics.