Bad Customer Service

I bought a Lenovo Yoga Tab 3 at Incredible Connection, Three Rivers on Friday the 23rd of February 2018 for my wife at R4999.00. After my wife used it I liked the futures that the TAB offered and decided to buy one for myself. On the 24th of February 2018 I took my wife's TAB 3 with to Incredible Connection, Vaal Mall and asked them that I would like to buy the exact same one . They brought me the Lenovo Tab 3 which looked exactly the same as my wife's and I bought it also for R4999.00.. While setting up the Tab for use I could not find the call button on the tablet and also discovered that WhatsApp was not compatible with the device. My wife took it back to Incredible Connection on Sunday the 25th of February 2018 to find out what the problem could be. The were unable to help because they had no internet connection and explained that the call button app must be downloaded . After trying to follow there instructions we were unsuccessful. My wife then took the TAB back to, Vaal Mall. The technician tried to down load the call app but was unsuccessful. His reply later was that tablets are not used to make calls with and then said that the TAB 3 of my wife is a 2016 version and the one that I bought is a 2017 version and doesn't have those futures. My wife asked for the Tablet to be replaced with the one that has the same futures but they said that they don't have the 2016 version anymore while a 2016 version was sold to us the day before. He did not even offer to see if he could find one from the other stores. So much for customer service. My wife asked the Manager, Mr. dirk Putter for a refund and she was told that R750.00 will be charged on the refund. I went to Incredible Connection, Vaal Mall and spoke to the manager Mr. Dirk Putter who then told me the same thing.

I bought the tablet to be used in my business and without being able to make and receive calls it is of no use to me. I specifically asked for the same Lenovo TAB 3 which I did not receive. I was not informed that the 2017 version doesn't have the same futures as the 2016 version. I find it unacceptable that when a product is sold to a customer that is not what the customer asked for and when ask for the refund that they then charge the customer R750.00 for giving the wrong advice and misleading the customer to buy something that is not what they expected . There is no customer service at Incredible Connection, Vaal Mall and the Manager Mr. Dirk Putter is clearly not in the slightest interested in customer service while they don't inform customer before making a purchase. I would like someone from Incredible Connection to contact me to settle this issue. Now I understand why some people call it "Incredible *******ion"