Bad Customer Service

<p>On 4 August 2017 I bought a notebook from Incredible Connection( Secunda) along with a separate Windows software. Upon arrival at home I could not load the drives and so I went back to Incrdible Connection in Nelspruit ( Riverside Mall) for assistance with loading the software. I was pointed to a technician whose name is Roger. He was very rude from his first contact. He said he noted that I did not have a bag and wondered if I wanted to buy a bag at which I said no I did not want a bag. He then shouted at a sales person and told him to sell me a bag at which instance I repeated that I did not want a bag. He then proceeded to say I must write my password on a paper and come back two hours later. When I came back two hours later he was still not done. I waited for thirty minutes more and once he was done he said I need to pay 250 for his service. I pointed out that I was not made aware of such a charge since I assumed that having bought the product from them it was still part of their service to install the drives at which instance he said he does not work for free and marched to the cashier. I paid the 250 and indicated to the cashier that Roger was rude . Upon arriving at home I attempted to connect to internet with my Vodacome 3G and the system indicated that the Windows were not properly installed. It simply rolls back the modem drives. </p> <p>On Monday I went to Incredible Connnection website and wrote an email about my experience and problem. I have not been contacted. I am extremely unhappy at this treatment. I am unhappy that I paid for nothing save a bad attitude. I bought the Notebook for my daughter and right now we cannot even use it. I paid R4000 including that 250 charge. I am very unhappy about this.</p>