Bad Customer Service.

On September 23, 2022, I brought my laptop to Incredible Connection in Sandton for repairs since the battery/ computer were overheating. I haven't received it back yet. For days, I couldn't reach them on their landline, and sometimes I tried calling but couldn't get through to the repair department or store. In other cases, I even left a message for them to return my call, but they never did. Then I attempted emailing them to inquire about the status of the repairs, and occasionally I received a response. As soon as they recognized what the problem was and how much it would cost, I asked them to email me a price. That wasn't the case; instead, on November 9th, I received a call from them stating that my computer was ready for pickup. I was then expected to pay for repairs, and while I was there, the computer wouldn't turn on; perhaps it just needed to be charged; however, there was the wrong laptop charger in the box, so the person assisting me began looking for any other HP laptop charger, and I refused to take that machine because it wasn't ready. I emailed the store manager yesterday (10 November 2022 at 10:54) to bring this bad service to his/her attention but I still don't have any response and I haven't heard from them since the day I left the store.