Bad Customer Service

<p>I purchased a laptop from Incredible Connection Mall of the South on the 2nd of June,2016. I then noticed that laptop itself had a fault. I took it back to the store on the 15th of June, 2016 and they had a look at the laptop and then they gave me the contact of the On-Site Warranty Dept. I just spoke to one of the consultants at the Dell Service Dept. and they reckon that its a physical damage and i am going to pay for the repair.</p>