Bad communication and Service

I purchased a Philips Toaster on 28 May 2020, and to date exactly 18 June 2020 (3 Weeks later i have not received anything). The order son tracking says order received successfully that's all. I have called and used the chat option. i was given complain numbers and told i would get call from head office and got nothing. i went to the Instagram account they took the query number and kept quiet. This is the worst service one could ever receive. I am being kept in suspense, no one is able to call the supplier and give me a straight answer. Escalation without any developments are not helping. I am highly disappointed, I should have read the comments before placing my order.