Bad communication

I Purchased a Canon Printer @ R3699 last year July after a long discussion about not printing a lot however when I needed it, it must be a good quality print and printer.

I wasn't entirely happy with it however I managed. I needed to print last week Tuesday and it let me down with a flashing light which to me indicated refill if ink. I go and purchase the ink at Inc Con R1000 further and refilled the tanks. Still no change. I cannot print no matter what I do or reset.

I go to Incredible Connection at the Cradle stone Mall where I purchased the printer to enquire about this flashing light. I was informed to bring the printer in...which I didn't have time for. I was told it's probably a quick reset and emptying the waste tanks.

I take the printer in in Wednesday 8th to just get frustrated about bad communication. I didn't take my purchase slip with. I was told to pay R200 and a diagnosis/ gault finding will be done. I was sent from one counter to another and back again. They couldn't get it to reset. I informed them I need a printer URGENTLY!!!! I CALLED Thursday morning to give the purchase slip details and was I formed I will hear back from them before close of business. The call never happened.

I called today again just before 12. I was told it must go in for repairs. Why do these people have such bad communication and I am stuck in a huge dilemma with the printer.