Bad Client service, *********** Staff and Bad staff attitude

have been mislead at Incredible connection Cresta Branch and ended up with a product i did not want , then made another application which does not have a clear status a week down the line even though i was promised it will be sorted the next day, Staff has Attitude and they very *********** and again calling the store you will be taken from pillar to post until you run out of airtime and no one calls you back, like today a lady call rosey simply told me she will call be back when she is done with what ever she was doing, i have never experienced such service and regret ever approaching them for business, as for the Manager i wonder if he really know anything about customer service or staff discipline cos that store is rotten , people do as they please and customers like me are the victims of such, JDG is a very reputable organisation and hopefully you guys do something about this and i demand someone to call me with a positive status of account as promised.