Bad bad Service and Order Cancelled with No Explanation

I ordered a playstation online from Incredible Connection on 18th March 2020. On 28th March 2020, I contacted them via email, and via phone to find out what was happening with my order.

I got this email back: brandon <***> Sat, Mar 28, 11:43 AM

to me

Good day Looking at the order now the money has been refunded back into your account on the 27/03 this was done by our back office. I do apologize for this order been cancelled and refunded back without any explanation I will log a formal complaint and an sms and email will be sent out to you with a complaint reference number. Kind regards Brandon

Since 28th March 2020, no one has got back to me, and I cannot get through to the customer service department. I found a number for head office, which is ***, and the receptionist keeps putting me through to people who do not answer the phone. I am feeling extremely frustrated, and I find the customer service extremely poor, and actually really rude. I am not sure what my rights are as a customer in this instance, but I would have hoped to at least have someone contact me back, or even just answer the phone. Covid-19 is no excuse for bad bad service.