Bad bad service

I'm very disappointed with the experience we had at Incredible connections@carnival mall

My mother-in-law bought a watch from the store, and within a month, it broke. she went back to report the issue and was assisted with a replacement, which we appreciated. However, things took a strange and unpleasant turn afterward.

She was later contacted multiple times by the store, insisting that we return the replacement watch, claiming it belonged to another customer—a person we’ve never met or heard of. This was very upsetting, especially for my mother-in-law, who felt humiliated and treated like a ********. She was just trying to get value for the money she spent in good faith.

The store’s behavior left us confused and frustrated. If the replacement watch was a mistake, the responsibility lies with the store staff—not us as customers. All we did was accept a replacement for a broken product they had sold to us.

We don’t know who to blame for this mess, but the lack of professionalism and poor communication really disappointed us. She expected better treatment and clearer accountability from the store.

as your loyal client im highly disappointed at deserve an apology this gave me sleepless night my contact is***) Thulisile Moerane