BAD ATTITUDE, PROMISES WITH NO RESULTS AND VERY POOR SERVICE DELIVERY

On 2017-12-05 at 11:15 I made a call to Incredible connection Paarl and spoke to Carlo (announced Kaalou). I was looking for a 32" tv that was advertised on their website for R2099. He told me that it was a Sansui, but that it was out of stock. He gave me some other tv prices, but I told him that I cannot afford them. He told me then that he has a 32" JVC tv for R2299, which is only R200 more than the Sansui and it is a curved tv. I begged him to keep one for me, because I need to look for somebody to pick it up, as I am living in Piketberg which is almost 200km from Paarl. He promised to keep on ready for collection. I was so excited, because I was looking for an affordable tv for the last week. It is a birthday present. I immediately started to call friends and family to see if somebody know about a lift from Paarl to Piketberg before Saturday. After several calls and no luck I almost gave up. My husband then phoned me and told me that a manager from the company his is working for is coming to a meeting on Thursday and that he is willing to bring the tv along. I immediately deposited the money in his account. The next morning(2017-12-06) my husband phoned me and asked me to call Incredible connection again to make sure that the tv is ready for collection at 14h00, because he don't want this manager to be hold up because of us. I phoned Carlo again, reminded him about our conversation on 2017-12-05 and he immediately remembered our discussion. He told me that the tv is waiting to be collected, but that the person who is coming to pick it up must have his id book with him if he has a tv licence and if not he also will need proof of address. I was a little disappointed, because he didn't told me that the day before and now I need to call the manager again. Luckily the manager have a tv licence so everything was going smoothly. Later that day the manager who went to collect the tv called me telling me that he is at the paypoint at Incredible connection and they charged R3499 for the tv. I spoke to "Kaalou" who told me that he never spoke to me and after a discussion I asked to speak to his supervisor. While waiting for her, the person who went to collect the tv told me that he will wait until I spoke to her. Mary-Claire (supervisor) spoke to me and after a discussion she told me that she will sort it out with "Kaalou" and call me back. At 16h03 she called me back and told me that they don't have a tv for R2299 available and that "Kaalou" said that he remember talking to me earlier this morning, but he didn't speak to me the day before and he didn't give me that price. She told me that "Kaalou" said that maybe I called Makro and they gave me that price. There was several things that didn't made sense....there is no Makro in Paarl, how will I know there is somebody working at Incredible connection named 'Kaalou", why didn't he tell me that he didn't spoke to me earlier that morning when I called him. She also told me that if my story is correct she must make a disciplinary case against "Kaalou" and that she believe what he is telling her, because he is a good worker. So she insinuated that I was not telling the truth. I called customer care, spoke to Shantick who said that their behavior are unacceptable. I told her that I am far from Paarl and I don't have another lift for the tv. She promised to escalate the complaint. I asked for a reference number, but she told me that I will get it by SMS or email. She also told me that headoffice will resolve the matter within 24 hours. At 17h37 I got a call from "Kaalou" telling me that he now remember talking to me on 2017-12-05, but that he told me about the black Friday special on the Sansui and he apologise for the misunderstanding, but that there is no way they will be able to give me a tv for that price. I called Shantick again at 09:30 on 2017-12-07 informed her about the apology from Kaalou and telling her that I need it resolved because today is the last day I have a lift for the tv. At 15h01 I called again and spoke to Dylin who told me that I need to wait, they can't do anything, headoffice will resolve it before 18h00 today. I asked for the reference again, but he told me I shoud've got it per sms. I explained my problem with the lift and that I can't wait till 18h00. At 15:04 I got a email with reference 736700. At 16:57 Mary Claire called me again, only to tell me that she spoke to me yesterday and that she still can't give me the tv for that price. She told me that if someone make a complaint, headoffice only send it back to the store to sort it out. After a discussion she told me that she will be able to give me R200 of the R3499 of that she will look for a tv online. I don't have that kind of money and I also told her that I need the tv tomorrow. She couldn't resolve the problem and I reported it to customer care again, but the lady told me someone from headoffice will come back to me tomorrow although I explained to her I will not have a lift for it tomorrow. At 17:19 Mary Claire called me and told me that she found a tv online for R2199 and that I can pay additional R80 for next day delivery. I asked her if I will have it tomorrow and she rep**** that it will not be possible. I will not have it before the earliest on Monday........ This is unacceptable!!!! It seems that the store managers and the personel can insult clients, do what ever they want and customer care don't exist. What a joke if I complain and the people against who the complaint is, must resolve it. Obviously they will not admit to their poor, insulting behaviour and also not loose the money because of their wrong information....