Bad attitude and no resolution to my problem

My laptop is under a year old. Recently when I tried switching it on it won't start. Took it in to the store I purchased it from & I was told they can't access the HD, they will send it to Lenovo. After 2 and half weeks the store calls to say Lenovo can't find an issue they wanted to do a software reinstall. The store recalled my laptop to do it in store. I was there the weekend that past and the technician could not fix my laptop. I asked for a replacement and since then I've been pushed from one person to another. Escalated to head office & they gave me regional managers details of which you can not get hold off. The store manager was suppose to contact head office on Monday for a replacement and he never did. Today he says he will address it only on Monday. The technician in the store can not tell me what he did to fix the laptop and every time to speak to them they change the story around. My laptop has been with them over a month now! And the store manager still tells me I can go ahead and take it up with consumer council!!!! Is this the kind of service that they offer????