BAD AFTER SALES SERVICE

During September 2014 I had the Hard Drive of my laptop replaced by Incredible Connection Vaal Mall-Vanderbijl Park. Since then I have returned this laptop no less than three times to this store because of never ending problems, the first time being two months after the replacement. I again returned the laptop on Tuesday 28 April 2015 just to be informed by the Manager that he had no technicians to assist me and that he couldn't assist me either because he had no Technical experience. I lodged a complaint with their Head Office in March 2015 and was informed that I would be personally contacted. I have as yet heard nothing from them. This hard drive carries a one year warranty. This very same Manager initially denied that they replaced my hard drive until I produced the old hard drive and my invoice.