Awfull expiernce with Incredible Connection

Awful experience with Incredible Connection

I made a purchase online at Incredible Connection on Wednesday early morning payment went through and I received confirmation email of payment received. Later that day I received an email that my order have been shipped with tracking number and courier used RTT Logistics. Thursday evening I went on Incredible Connection site to use the tracking feature, which is awful by the way, to see that my parcel is out for delivery, good so I can expect it Friday evening. Friday at 3:00pm I used RTT tracking website and entered the tracking number provided and kept getting no data found error so I called RTT and they told me the number was invalid so I called Incredible Connection and they told me that my parcel is out for delivery today. At 4:30pm after I haven't received anything yet I went on the website again to see that the "Delivery Was Rejected by Consignee". So I called RTT and they notified me that the delivery driver was instructed by Incredible Connection not to deliver the parcel and I have to take it up with Incredible Connection, so I called them only for them to tell me that the driver was instructed not to deliver the parcel , I asked why and he told me he doesn't know and that they cannot help me further as it is almost 5:00pm and that management does not work on Saturdays that I should call again Monday. As I am typing this it is Monday morning 11:26 and I called them about 9 times without any answer. This is by far the worst online buying experience I ever had, no email, sms or phone call from incredible connection. nothing. I have to call to try and figure out is going on, me as the client have to call after them! I will never be spending another cent at Incredible Connection nor will I ever advise or recommend anyone to ever use them, will be taking my money elsewhere. Worst communication ever, most unprofessional, I still don't know what is going on with my purchase.