Awful Service from Instisar at Cavendish Square

It is with extreme disappointment that I write this review today.

My partner and I received horrible service today at the Incredible Connections store in Cavendish Square from a lady by the name of Intisar. We had visited the store with high hopes of collecting our phones which were promised yesterday would be ready for collection.

Upon arriving at the store she dismissively advised us that this was not a possibility as "there is no Vodacom consultant on duty". She showed no willingness to help us at all, and had zero customer eccentricity. She failed to understand how frustrated we were \, as we had traveled quite a distance to get to the store.

She came across as *********** as she could not answer basic questions which we had asked her, and we then had to request to speak to a manager.

A gentleman by the name of Jason, came to help us, and he was able to provide us with solutions and options, which she had Intisar had refused to. Thank you Jason, for ensuring that we left calmer, and more hopeful. Ryan was also brilliant with is knowledge, as he was extremely knowledgeable and understood and acknowledged the inconvenience which the entire ordeal had caused.

Intisar needs to be further trained as to what Customer Obsession is, and what it mean to be customer orientated, and what going the extra mile means. A situation which she could have diffused by doing what Jason and Ryan did, was escalated because she had an arrogant attitude which did not give us any satisfaction as her customers.

Kudos to Jason and to Ryan, for ensuring that we will remain Incredible Connection customers, if it were not for them, we would have taken our custom and contract elsewhere.