Avoid Incredible Connection

I am extremely disappointed with my recent experience ordering from Incredible Connection. I placed an order on 30 November and the entire process has been a nightmare.

Despite the promised 2–5 working day delivery window, I received no meaningful updates. The tracking information was completely unreliable – it first showed a failed delivery attempt at 10pm, and then suddenly changed to “delivery complete,” even though I never received anything.

Every time I contacted support, I was told the issue was being escalated, yet nobody ever came back to me with an update or solution. The level of communication and service has been shockingly poor for a retailer of this size.

I expected far better from Incredible Connection and Pepkor. Based on this experience, I cannot recommend them to anyone considering an online purchase.