ASUS LAPTOP STOPPED WORKING-

I purchased an Asus laptop from Incredible Connection in August 2014. From January the laptop became slow and started freezing and I took it back to the Branch in March 2015. After doing a operating system restore, the laptop eventually crushed. I handed it in to be checked and the technicians informed me the process should take a maximum of 10 working days. I only contacted the branch after 10 working days. Since then I have been passed from one person to another and there is no feedback on what is wrong or what I should do. <br> <br> All I need to know is if something is/was done on my laptop since it still carries my information. I was initially assisted by Makhosana Tshizane who is the Warranty Controller, the matter was passed to Zakariyya Ebrahim, who later sent an email referring me to Bridget Shikhibana or John Manana. Apparently one Wesley from head office was not responsive hence I am supposed to continue waiting.<br> <br> Allen