Asus laptop Incredible connection

I bought an @Asus laptop for my homeschooling daughter at the beginning of this year. It was hardly six months the laptop started shutting down randomly in the middle of her classes and exams. My daughter did not write her 3rd term exams because the laptop went for repairs for the 2nd time in 1 month. Each time the #Asus laptop goes for repairs it doesn't take less than 21 days to come back. Let alone the fact that the attitude and service I was getting at Incredible connection The Glen Mall was arrogant and negative. 2 weeks ago I went to ask for a refund. I was told the laptop has to go to the supplier for yet another 21 days before they decide to refund me or do whatever they think is necessary. Bear in mind the final exams are carrying on, they are not waiting for my daughter. Today I called at about 13h00 to be told the manager is out, they put me through an assistant manager by the name of Lindo, who couldn't help me. All he said is that he will get the manager to call me back. It is now 18h35 and still no call or word from Incredible Connection The Glen Mall about the status of my daughter's Asus laptop. I wouldn't recommend the @Asus brand band to my worst enemy. I wouldn't recommend Incredible connection The Glen Mall to my worst enemy.