Applaud at the lack of service!!

After dropping off my laptop for repairs on 20/03 which is still under warranty i received no feedback on whether it will be repaired or replaced as i was told I would. I was told i would received my laptop back in 10/15 days. I tried calling to follow up just to check if they would fix or replaced and my estimated pick up date but received no answers from technicians for 3 days straight despite calling several times and leaving my details to get back to me.After speaking to management a technician finally contacted me-one who doesnt even speak proper english and who was very rude and informed me of nothing he said he doesnt know whats happening to the laptop or when i will receive it back. Disgusted with the service from the time i entered the store to follow ups and and queries to even conversing with management.I dont mind waiting 15 days but i would appreciate proper service and follow up responses. It seems like the entire store works ineffiently from the bottom rank to the top not forgetting to mention how we literally were ignored and had to beg to be assisted in the store. The owner (not even management helps) the store should seriously attend to the service or lack thereof