APPAULING SERVICE AND NO DELIVERY

If I could give a zero rating I would. I bought x 2 products through their online platform last Monday, I followed up on the status of my order on Thursday to be told that it has been shipped. I received part of the order - the cheaper product on Friday morning, and when I called to query why my other produst was not delivered, I was told because it comes from 2 different suppliers. I was also told that the warehouse handles deliveries and I cannot access any updated tracking information on their website if the warehouse handles the delivery - so why exactly do they have that option on their website?? I was told my second product worth over R4000 was shipped and would be delivered "withing a day or two", no effort was made to contact the warehouse or the courier to confirm exact date/time my product would be delivered. Needless to say it is now a week later and I followerd up again on their online messaging platform, an incompetant idiot had the nerve to do a copy and paste of the previous response from last week's conversation, did not bother to try and follow up with the warehoise/courier to confirm the exact status of my parcel. Judging from the long list of complaints here and on social media it looks like Incredible Connection is either falling apart or delibverately ****ming people. My advice, DO NOT PURCHASE FROM THEM. I am now going to ask for a refund because I do not believe my product will be delivered. But I will make usre to smear their already bad reputation and ensure fellow citizens like myself are spared the frustration of dealing with them. Incredible *******ion/Incompetance. Their staff are just there for a paycheck, nothing else.