Appalling service - incredible connection disconnected

I bought a TV online, it took more than the advertised lead eta delivery time by 24hrs when I got the TV it was faulty! And on top of that they charged me a TV license that I had! Appalling service, rather by on takealot, atleast the resolution process is sound and delivery times is on spot. Dont buy online on incredible, Dont. Dissatisfied customer..edray

Now they want me to take the faulty unit to an incredible connection at my cost when I had initially thought buying will save me the travel, what a bunch of faulty processes and procedures!! Very disappointed