Appalling service

I would like to express how helpless and disappointed i am in this reputable establishment. The conduct of the staff at incredible connection Southgate is no exception, i went the on the 15th to submit an insurance claim for my cellphone and the lady that was helping me had so much attitude and even video called a friend when i was standing right in front of her(i feel the service in black establishments are relaxed) when i asked her when must i expect a response from the insurance company she told me i'd be lucky if i get it this year. This made me uneasy because upon point of sale i was told the turnaround time would be 48hours which is why i decided to get the insurance (false advertising) now my frustration is that when i called the insurance company (abacus) to follow up i was told they dont have my claim i must send it again, which i did. When i tried to follow up today i couldn't get through and when i finally got through i was told they dont have my claim again. This futile experience has left me feeling helpless i dont know who to complain to now