Appalling service at Sandton branch

<p>we went into incredible connection Sandton today. We wanted assistance with picking a USB, none of the employees there paid attention to us to even tried to assist; all were walking around aimlessly. No one was available to assistance and we stood there for hours. We then started waving for someone to notice us. An employee (Khaya) then walked towards us and expressed his dissatisfaction with us waving at him (note this was just done to grab someone's attention). He went on to tell us that we had no right to wave at him, we should have looked for the person who initially assisted us. He was arrogant and rude. We tried to explain why we were waving but he wouldn't have it. He did not even offer to assist or ask what we needed assistance with. He was very rude, I went on to tell him off as I feat provoked. I then asked for the manager (KG) who made us wait... when the manager eventually gave us airtime, Khaya continued to be disrespectful and told us we had no right to speak to him the way we did. Note, he did not acknowledge what he had done wrong rather played victim.</p> <p>khaya is disrespectful and lacks pure customer care. I am greatly concerned with the lever of service/ lack of that he provided. He should not be serving customers and gives the whole business a bad reputation. The manager (KG) lacked conflict resolution s****s, he seemed to fear khaya as he did not address him directly.</p> <p>The level of sevice generally at the sandton leaves a lot to be desired. You are made to feel like you are a burden to employees there. You have to walk to them to ask for assistance and not the other way round.</p> <p>The service is overall appalling and needs to be addressed.</p>