Appalling Service

LG 65 INCH SJ800V 4K TV purchased on 11th October 2018 from Incredible Connection, New Market Mall.

The screen is defective (black spots on the bottom of both sides of the screen). Incredible Connection arranged for an LG technician to assess the defect. The LG technician refused to acknowledge the seriousness of the problem and continued to show me pictures of other customers problems stating those were real problems.

Incredible Connection promised to replace the TV after the ordeal then changing their mind stating they want the same technician to come back to reinspect the TV. The Manager of Incredible Connection also stated that parts need to be replaced and the TV sent away even though I bought the TV brand new with the defect and was also promised a replacement. I refuse to accept the inconvenience of being without a TV and insist on a new replacement TV.