Appalling service

Very upset. My Jawbone which was replaced on the 23/09/2015 broke yet again and went in for repairs at the Sandton City branch last week Tuesday 05/04/2016. It is now the 14/04/2016 and I have yet to get feedback, I have called in every day since Friday last week to get feedback and even went into the branch on Tuesday and was made to wait 30min until the woman who was dealing with my issue was finished eating her lunch in the back office. She promised she would call me yesterday with feedback and no call. I am disgraced at the service, and was also told I will only be allowed to get a voucher not cash if it cannot be repaired. I don't want another Jawbone and I don't want anything to do with Incredible connection anymore. Nowhere under the returns policy does it say you cannot get a refund if your item broke more than 6 months ago, it is still under warranty and literally is has just passed the 6 month mark, \Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced.\". I want MY MONEY back!!!!"