Appalling Service

To call the service we received from Incredible Connections "appalling" is far too kind — it is a masterclass in incompetence and disregard for customers.

My husband placed an order with Incredible Connections, and we diligently tracked it online, only to be informed it had supposedly been handed to the courier. Five days later — nothing. We contacted customer service, only to discover the order was still rotting in the distribution center, with no assigned delivery date. When I inquired why there was no delivery date, I received the shockingly unhelpful response: “I don’t know.”

Seeking clarity, I asked when we could expect delivery and was again told, “I don’t know, we’ll get back to you in 3 business days.” Seriously? Three business days just to provide a date? Desperate for a solution, I offered to pick it up in-store instead — apparently, that too was impossible because “You selected delivery.”

Frustrated, I then asked to cancel the order and buy the product elsewhere. The only solution offered? “Sure, but you’ll get your refund in 14 business days.” This isn't just inefficient — it's insulting.

To add insult to injury, I tried to escalate by speaking to a manager. After five calls and multiple brush-offs, I was left wondering if a manager even exists. Each excuse was another slap in the face of basic customer service standards.

If we hadn't followed up, we would still be under the illusion that our order was in the hands of the courier. No one at Incredible Connections can explain what went wrong, why the delivery was delayed, or when it will be delivered. The sheer indifference from the staff is mind-boggling.

How can this level of dysfunction and apathy be acceptable? Does anyone at this company care about their customers or their reputation? It’s beyond infuriating.

“Incredible Connections” is a laughable name for a company so steeped in incompetence. You’ve truly earned the title Incredible *******ion.