Appalling, disgusting on line service and customer support as well as *****.,

In January I emailed them about returning a faulty Fitbit. No response. Eventually at the end of February I took it to the Centurion store who tested it and agreed it was faulty, I gave banking details for the refund which they sent to Head Office. Three months later and no refund, no answer to emails so today I tried their help line chat. I was 9th in the queue and waited for an hour until I reached no 2. I have now been no 2 for more than an hour so this is obviously a **** on their part. That’s as far as you get. This is ***** on the behalf of the company. I urge the public to boycott the store. Even 1 star rating in too high.