Appalling customer service.

I ordered and paid for an iPhone 13 Pro 11 days ago, and no sign of any delivery. No customer feedback, I have to keep trying to contact them, and I cannot even get a contact number for their courier, Aramex. The phone lines are very rarely answered and emails not rep**** to. I have asked for a refund and no-one is getting back to me. The last time I managed to get hold of a person at Incredible Connection I was told they cannot get hold of the courier. Absolutely appalling service in a competitive online environment.