1 reviews | Active since Aug 2018
Appalling After Sales Service
I purchased a laptop from Incredible Connection in the Mall of Africa on 8 June 2023. On 29 April 2024, I took my laptop into the store because it was hanging and I could not open any of the saved documents and could not even shut it down. The man at the store who ‘assisted’ me was not very helpful. He told me that I was experiencing the said problems because I had not installed certain updates on my laptop. He stated further that he would charge me R200 if he had to install the said updates for me at the store on the said day. He assured me that if I took my laptop home and installed all the required updates, that the said problems with my laptop would be resolved. I went home and installed all the required updates, but the said problems with my laptop are still persisting. I am concerned that the said delay will affect the warrantee in respect of my laptop. I want Incredible Connection to honour the warrantee that is applicable in respect of my laptop.
- Incredible Connection asked me to take my laptop to them yesterday.
- The same technician has been attending to my laptop from the beginning of my query.
- He advised that they will only get back to me in 14 to 21 days.
- Yet more delayal tactics on their part.
- I am concerned that the warrantee on my laptop expires on 8 June 2024 and that they will not honour same.
- I reiterate that I took my laptop to them and previously reported the problem on 29 April 2024 and they did not assist me.
- I want Incredible Connection to do what is right and honour the warrantee in respect of my laptop and replace the laptop or repair it so that it works properly.
- Incredible Connection asked me to take my laptop to them yesterday.
- The same technician has been attending to my laptop from the beginning of my query.
- He advised that they will only get back to me in 14 to 21 days.
- Yet more delayal tactics on their part.
- I am concerned that the warrantee on my laptop expires on 8 June 2024 and that they will not honour same.
- I reiterate that I took my laptop to them and previously reported the problem on 29 April 2024 and they did not assist me.
- I want Incredible Connection to do what is right and honour the warrantee in respect of my laptop and replace the laptop or repair it so that it works properly.