BW
Byron W

1 reviews | Active since May 2020

29 May 2020, 09:52

Anybody in the same boat online?

This is going to top everyone's problems.

I ordered a PS4 on the 18th of March. Today is the 29th of May. I paid and so the order was sent to the courier. After being confused about the fact that I should get a phone call sometime, I called the courier service and they had told me the package was sent back to IC. The reason, they don't know. I called IC and after the 3rd call centre agent, I got an answer. They had an online pricing issue. This pricing issue was according to them, a technical fault. No evidence is given, just a technical fault. That led them to telling me they won't honour the price and recalled the product. Apparently something in their online by-law.

So I said fine, when will I receive my refund, they told me a week. We are going on 2 months now. Emails sent, calls made. They even acknowledged that they owe me money, it's on record. Now last night I get an invoice of the PS4. Does that mean I get the ps4? or get my money?

Anybody in the same boat, please let me know.

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